faq

Support & Service

Q: What’s your after-sales service and warranty?
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A: We promise to bear the following responsibility when defective product is found:

1. 12 months warranty from the first day of receiving goods;

2. Replacements would be sent with goods of your next order;

3. Refund for defective products if customers require.
Q: Do you accept ODM&OEM orders?
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A: Yes, we provide ODM&OEM services to worldwide customers, we are able to customize bearings in different styles, and sizes in different brands, we also customize bearings & packaging box as per your requirements.
Q: What’s the MOQ?
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A: MOQ is 1000 pcs for standardized products; for customized products, MOQ should be negotiated in advance. There is no MOQ for sample orders.
Q: How long is the lead time?
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A: The lead time for sample orders is 3-5 days, for bulk orders is 5-15 days.
Q: How to place orders?
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A: 1. Email us the model, brand and quantity, consignee information, shipping way and payment terms;

2. Proforma Invoice made and sent to you;

3. Complete Payment after confirming the PI;

4. Confirm Payment and arrange production.